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As a WordPress support person at Rymera Web Co, you’ll be dedicated to ensuring the success of our customers.
You’re on the front line, talking daily with experienced store owners using the WooCommerce system and ensuring they get set up and are successful with a range of WooCommerce extensions that we make.
This is a full-time role and a long term position – we don’t hire for the short term, many of our staff have been with us upwards of 5 years!
Location: Worldwide/remote (Australian company)
Employment Type: Full-time
Department: WooCommerce Extensions
You’re a team player
You’re dedicated to solving problems
You feel accountable for customers succeeding
You are open-minded, take feedback well, and are willing to learn from others
You’re a great communicator
You don’t mind pressure and excel when given a deadline to meet
You’re organized and manage your time well
Working the support inbox, making sure our customers receive timely responses
Fielding and recording feature requests
Providing support to users on the WordPress.org forums for our plugins
Testing bug reports locally, and when confirmed passing them to the development team with detailed instructions
Updating and creating tutorials and documentation
Implementing PHP code snippets or tweaking CSS rules to solve one-off problems for customers
Communicating with the team and supporting your peers using chat, audio, and video
High level of WordPress experience (over 2 years preferred)
Experience with WooCommerce
Excellent written and spoken English
Experience managing customer expectations and ensuring customers are happy
Basic PHP coding experience in the WordPress world (you should know what a functions.php file is and what you use it for)
Experience putting a WordPress site and/or WooCommerce store together (loading themes, plugins, tweaking settings)
Patience, grace, and a sense of humor
Exceptional troubleshooting abilities (ie. finding CSS and Javascript conflicts, determining whether a plugin might be causing a conflict)
Ability to take technical lingo and make it understandable to customers
Writing knowledge base articles to help customers understand our products and to reduce repetitive support questions
Writing canned replies to speed up the support process
Our company is fast-growing, bootstrapped, stable and profitable. This is a great opportunity to join a growing team of smart and enthusiastic people who believe in the mission of democratising e-commerce for even the smallest players.
Competitive salary
Paid health care for full-time employees (regionalised to your part of the world).
Work from home. We’re spread out all over the world – mostly in Australia, Philippines & Indonesia.
Annual paid time off for full-time employees. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.
Paid maternity and paternity leave for full-time employees.
A culture of continued learning and professional development.
The opportunity to solve meaningful problems for people who rely on our software to run their businesses (and by extension support themselves and their families).
Company provided laptop on your 5 year anniversary.
We cover costs of company travel (including our annual all-company retreat)
A fast paced and interesting work environment and the ability to work with some of the best people in the business.
And in case you were wondering: no politics, no b.s., and no jerks 🙂
This is a remote position – our team is spread out all over the world. The company is based in Brisbane, Australia so company operating hours are 9am to 5pm AEST (UTC +10).
While it’s not required that you cover that exact timezone, you must be available during a portion of the day for informal/formal meetings & work assignments.
At Rymera Web Co, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique.
We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.
Please clearly include the following information in your cover letter/application:
Also note, don’t forget to proofread your application before submitting. Check spelling, capitalization, etc. This is your chance to make your application stand out from the crowd 🙂
We won’t be able to individually respond to each and every application, but if we feel you are a strong match, someone will be in touch with you shortly. Qualified candidates may be asked to do a simple support challenge.
Thanks and we look forward to hearing from you!
Rymera Web Co is a company based out of sunny Brisbane, Australia.
We make tools that help store owners grow their stores. WooCommerce is our platform of choice and the tools we provide are designed to make the whole experience of being a store owner a lot better and more profitable.
We strongly believe that every store owner has something unique and interesting to bring the world and it’s our mission to give them the tools that let them do that.
One of our core beliefs is that even though a store might start small, they have the potential to grow into a big store. The software we make helps to level the playing field in e-commerce so that stores of all sizes can have access to world-class tools that help them grow.
