WordPress/WooCommerce Support Engineer (Remote)

As a WordPress support person at Rymera Web Co, you’ll be dedicated to ensuring the success of our customers.

You’re on the front line, talking daily with experienced store owners using the WooCommerce system and ensuring they get set up and are successful with a range of WooCommerce extensions that we make.

This is a full-time role and a long term position – we don’t hire for the short term, many of our staff have been with us upwards of 5 years!

Location: Worldwide/remote (Ideally with some crossover on Australian timezone)

Employment Type: Full-time

Department: WooCommerce Extensions

Interested? See "How To Apply" below to learn more before applying.

To Love This Role:

  • You’re a team player

  • You’re dedicated to solving problems

  • You feel accountable for customers succeeding

  • You are open-minded, take feedback well, and are willing to learn from others

  • You’re a great communicator

  • You don’t mind pressure and excel when given a deadline to meet

  • You’re organized and manage your time well

Common Responsibilities:

  • Working the support inbox, making sure our customers receive timely responses

  • Fielding and recording feature requests

  • Providing support to users on the WordPress.org forums for our plugins

  • Testing bug reports locally, and when confirmed pass them to the development team with detailed instructions

  • Updating and creating tutorials and documentation

  • Writing code snippets to solve one-off problems

  • Communicating with the team and supporting your peers using chat, audio, and video

Bonus Skills To Set You Apart:

  • High level of WordPress experience (over 2 years preferred)

  • Experience with WooCommerce

  • Excellent written and spoken English

  • Experience managing customer expectations and ensuring customers are happy

  • Basic PHP coding experience in the WordPress world (you should know what a functions.php file is and what you use it for)

  • Experience putting a WordPress site and/or WooCommerce store together (loading themes, plugins, tweaking settings)

  • Patience, grace, and a sense of humor

  • Exceptional troubleshooting abilities (ie. finding CSS and Javascript conflicts, determining whether a plugin might be causing a conflict)

  • Ability to take technical lingo and make it understandable to customers 

What We Offer

Rymera Web Co is one of the fastest growing WooCommerce extension providers in the world. We employ over a dozen people across 3 countries.

Our company is on a strong growth trajectory and we’re expanding. This is a great opportunity to join a growing team of smart and enthusiastic people who believe in the mission of democratizing e-commerce for even the smallest store owners.

Right now, we’re investing in good people to expand our team and take us to the next level. Will you be the one joining us?

  • Competitive salary

  • Paid health care for full-time employees (regionalised to your part of the world).

  • Work from home. We’re spread out all over the world – mostly in Australia, Philippines & Indonesia.

  • Annual paid time off for full-time employees. We encourage employees to take the time they need for vacation, to stay healthy, and to spend time with friends and family.

  • Paid maternity and paternity leave for full-time employees.

  • The opportunity to solve meaningful problems for people who rely on our software to run their businesses (and by extension support themselves and their families).

  • Software and online courses that promote continued learning.

  • Company provided laptop on your 5 year anniversary.

  • We cover costs of company travel (including our annual all-company retreat)

  • A fast paced and interesting work environment and the ability to work with some of the best people in the business.

  • And in case you were wondering: no politics, no b.s., and no jerks 🙂

Location & Other Requirements

This is a remote position – our team is spread out all over the world. The company is based in Brisbane, Australia so company operating hours are 9am to 5pm AEST (UTC +10). 

While it’s not required that you cover that exact timezone, you must be available during a portion of the day for informal/formal meetings & work assignments.

Other Requirements:

  • Fast modern laptop/desktop computer system (provide specs screenshot).
  • Fast broadband internet connection (provide speed test screenshot).
  • You need to be capable of running any browser based software required, without slowing down or causing restrictions in your work. NO pirated operating systems or other non-legit softwares.
  • Preferably using Windows 10 Professional edition, MacOS, or Linux.
  • Availability to participate in audio/video meetings between 9am to 5pm AEST. 
  • A webcam and quiet place to work – the team frequently conducts video and screenshare meetings throughout our work.

Inclusion Statement

At Rymera Web Co, we strive to have the broadest possible view of diversity, going beyond visible differences to include the background, experiences, skills, and perspectives that make each person unique. 

We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other basis protected by federal, state, or local law.

How To Apply?

If this sounds like you, then we’d love to hear from you! 

>>> Please submit your resume and cover letter via email to info@rymera.com.au <<<

Please clearly include the following information in your cover letter/application:

  1. Demonstrate/explain your WordPress experience.
  2. Tell us a bit about yourself. Why should you be considered for this role? Details about your experience, qualifications, personality, etc are very helpful.
  3. Profile links if available (Personal website, Twitter, Facebook, LinkedIn, etc).

Don’t forget to proofread your application before submitting. Check spelling, capitalization, etc. Remember, this is a support position and writing is a primary skill. This is your chance to make your application stand out from the crowd 🙂

Unfortunately, we won’t be able to individually respond to each and every application, but if we feel you are a strong match, someone will be in touch with you shortly. Qualified candidates will be asked to do a simple support test/challenge.

Thanks and we look forward to hearing from you!